I. OVERVIEW
All terms of using vevuichoi.com.vn for service booking, payments, quick payments of Tickets for service use, and other services (referred to as “Terms of Use of vevuichoi.com.vn” or “Terms of Use”) are posted on the website www.vevuichoi.com.vn.
We provide ticket booking services at top entertainment destinations in Vietnam through the website www.vevuichoi.com.vn and affiliated partner websites for customers as a distribution agent and under contract with travel companies in Vietnam.
As an agent for agencies, organizations, and travel companies, vevuichoi.com.vn represents these entities in selling entertainment tickets and related services to customers. Our responsibility is to act on behalf of these organizations/travel companies to sign contracts for entertainment tickets and travel services with customers.
As an agent of agencies/organizations/travel companies, vevuichoi.com.vn is not responsible for the quality or extent of contract performance by these entities. Service usage contracts through vouchers with agencies/organizations/travel companies are signed by the users of vevuichoi.com.vn’s website and these entities.
The term “Force Majeure” in vevuichoi.com.vn’s Terms of Use includes all uncontrollable events, especially incidents like wars, floods, fires, natural disasters, volcanic eruptions, terrorist attacks, strikes, avalanches, as well as hacker attacks on the internet network or computer viruses hindering service provision.
Our responsibilities under vevuichoi.com.vn’s Terms of Use are carried out via phone or at the vevuichoi.com.vn office:
- Monday – Saturday: 08:00 – 17:00. vevuichoi.com.vn is closed on holidays and Sundays.
Users, as defined by vevuichoi.com.vn, are any individual, legal entity, or organization using the services of vevuichoi.com.vn.
II. GENERAL CONDITIONS
Acceptance of vevuichoi.com.vn’s Terms of Use is required to use its services. These terms are posted on www.vevuichoi.com.vn/terms-of-use and in the website footer. Users must comply with these terms from the time they start using vevuichoi.com.vn’s website and support services.
BOOKING: This is the process of users accessing vevuichoi.com.vn to purchase entertainment tickets and services (e.g., entertainment tickets, passenger quantity, service use date) as chosen by the user. After all required steps are completed, the vevuichoi.com.vn system will send a confirmation request notifying whether your request was successful or failed. In case of success, our system will detail the BOOKING. In case of failure, the user needs to understand that their BOOKING does not exist.
Users must read and accept the booking conditions for entertainment tickets and services on vevuichoi.com.vn’s website.
The content on www.vevuichoi.com.vn is protected by law.
To make a BOOKING for entertainment tickets and services, users need an active email address and phone number. Users agree that all transactions with vevuichoi.com.vn will be conducted via the registered email and phone number.
Users allow vevuichoi.com.vn to use the personal information provided within the permitted scope for completing bookings, including handling booking complaints within vevuichoi.com.vn’s business.
The trade names, names, designs, and trademarks posted on www.vevuichoi.com.vn are protected by law. Users may not perform any actions that violate the intellectual property rights associated with these on vevuichoi.com.vn’s website.
Users accept that vevuichoi.com.vn may report unauthorized activities related to website intrusion to the authorities.
Disclaimer
Users or individuals named on the Service Ticket must have valid documentation for verification, such as ID, passport, or visa at the time of BOOKING. For student tickets, the individual must present a valid student ID.
Users are responsible for ensuring entry and transit visas as required. They must research visa requirements before BOOKING.
vevuichoi.com.vn is not responsible if BOOKING cannot be completed due to technical reasons (errors in providers’ booking systems) or Force Majeure events.
The responsibility to fulfill services and entertainment tickets lies with the agencies/organizations/travel companies with whom the user agreed at BOOKING. vevuichoi.com.vn is not responsible in the following cases:
- The customer buys a ticket but does not show up on the departure date or at the specified time;
- The customer buys a ticket but does not use it or follow the scheduled itinerary;
- The customer does not use the full number of passengers purchased on the ticket, or is denied entry due to incomplete personal documentation (e.g., no visa, fake visa, lack of passport, or necessary documents when traveling with minors).
All complaints regarding service usage and tour tickets are directly handled by users with agencies/organizations/travel companies, following their regulations.
vevuichoi.com.vn is not liable for compensation if Force Majeure causes the issue.
In all cases, the maximum compensation vevuichoi.com.vn provides to customers equals the service fee paid to vevuichoi.com.vn.
III. BOOKING SERVICE TICKETS AND OTHER SERVICES
BOOKING: This is the process of users accessing vevuichoi.com.vn or contacting us to buy entertainment tickets or services from agencies/organizations/travel companies based on user-selected criteria (e.g., entertainment tickets, departure date, number of passengers).
Users conduct bookings on vevuichoi.com.vn’s website, in person, or by phone.
Users agree to vevuichoi.com.vn’s Terms of Use when booking with us.
To book, users are required to provide vevuichoi.com.vn with:
- Personal information, especially name, email address, and phone number. If the user is buying for someone else, they must also provide the personal information of the ticket user.
- Requests for additional services, if applicable.
- Payment method.
The BOOKING cannot proceed if one of these three elements is missing.
To make a booking, users must provide relevant ticket information, including:
- Entertainment ticket/service name;
- Service use date;
- Number of adults (height over 140 cm), seniors (aged 60+), and children (height between 100 cm and under 140 cm).
When booking, users must check and confirm the accuracy of all provided data. Before completing a booking, users should carefully review information related to ticket prices, service fees, total cost, terms and conditions of ticket use from agencies/organizations/travel companies, and vevuichoi.com.vn’s Terms of Use.
Ticket prices on www.vevuichoi.com.vn are determined by vevuichoi.com.vn and are not guaranteed to remain fixed. Prices are only confirmed at the time of ticket issuance. This does not apply to vevuichoi.com.vn’s service fees.
The ticket issuance period is within one day after payment is received, which may change, and users must comply with these deadlines.
After booking confirmation and payment receipt by vevuichoi.com.vn, if ticket prices or issuance deadlines change, vevuichoi.com.vn will notify users immediately. Users may choose to pay the difference, proceed with booking under the new deadline, or cancel the booking. If canceled, users receive a full refund. Agencies/organizations/travel companies bear full responsibility for changes in ticket prices or issuance deadlines leading to booking cancellations.
Users are responsible for the accuracy of information provided for booking. If information or parameters change after booking, users may need to place a new booking. In such cases, vevuichoi.com.vn does not guarantee that the new booking details (price, ticket type, or departure date) will be identical to the previous booking.
Booking confirmation will be sent to the user’s email or account, containing the booking code and related information. Confirmation includes:
- Booking code (confirmation number);
- Booking expiration date (payment date);
- Total cost, including ticket price and service fees (if applicable);
- Ticket information;
- Available payment methods if payment is pending;
- Ticket user information, as provided by the user;
- Other related information.
Booking confirmation provided by vevuichoi.com.vn does not serve as the service ticket and cannot be used to access entertainment or services.
Total cost includes the service ticket price and service fee (if applicable) in VND.
An electronic service ticket is issued once payment is made within the booking deadline and is compliant with clause C, section 9 of vevuichoi.com.vn’s Terms of Use.
Any delay or incomplete information provision may prevent successful booking.
Partial payment of the total cost or late payment does not equate to completed payment.
Payment
Users may pay using one of the methods listed on the Payment Methods page on www.vevuichoi.com.vn. vevuichoi.com.vn does not guarantee all payment methods will be available for every booking. Payment methods depend on booking factors and vevuichoi.com.vn’s policies.
Payment day is the date the total cost, including ticket price and vevuichoi.com.vn’s service fee, is paid via (i) a payment gateway partner; or (ii) cash at one of vevuichoi.com.vn’s offices, within business hours as specified in clause I, section 7 of the Terms of Use. Details on payment date regulations are specified in clause E of the Service Ticket and Other Services Purchase Terms.
In line with section 20, when payment methods are offered, users can choose from:
- Payment via online payment gateway providers;
- Cash payment at vevuichoi.com.vn offices.
According to clause III, section 9, users agree that before the ticket issuance is complete, vevuichoi.com.vn does not guarantee the ticket price will remain as indicated in the booking confirmation. Ticket prices may change. Users acknowledge that prices may change between booking confirmation and payment or even after payment until electronic ticket issuance.
At any stage before ticket issuance, if prices change, vevuichoi.com.vn will promptly inform.
IV. VAT INVOICE ISSUANCE
As a Sole Proprietorship, vevuichoi.com.vn can only issue Non-VAT invoices when requested by the customer.
V. TICKET CANCELLATION
Users can cancel their TICKET BOOKINGS within the ticket purchase period, before the tickets have been issued, by contacting vevuichoi.com.vn during business hours. Cancelling a TICKET BOOKING before the purchase deadline will incur no cancellation fees.
Agencies/Organizations/Travel Companies can cancel TICKET BOOKINGS within the ticket purchase period, before the tickets have been issued, due to certain reasons from the agencies/organizations/travel companies or in cases of Force Majeure. If this occurs, vevuichoi.com.vn will immediately contact the user and inform them during business hours. Communication will be made via phone or email. In this case, the user has the right to create new TICKET BOOKINGS. vevuichoi.com.vn does not guarantee that the conditions of the new TICKET BOOKINGS will be the same as those of the cancelled BOOKINGS.
VI. PURCHASING TICKETS FOR SERVICE USE AND OTHER SERVICES
Users can purchase tickets for service use in the form of BOOKINGS, for themselves or for a third party when:
- The user is capable of carrying out and is responsible for their actions;
- The user provides accurate personal information or information about the passengers (third party);
- The user or the passenger possesses valid legal documents for travel;
- The user uses a credit card of which they are the owner or has permission from the owner to make the payment for the service tickets. The user understands that using a fake or stolen credit card is a violation of the Penal Code.
vevuichoi.com.vn issues service tickets after receiving full payment from the user during business hours and in accordance with the terms of use. Depending on the payment method and in certain cases, vevuichoi.com.vn may issue tickets outside of business hours. Information about holidays or days when vevuichoi.com.vn is closed will be announced on the vevuichoi.com.vn website and may also be communicated to users via phone. For tickets with issuance deadlines that coincide with holidays, vevuichoi.com.vn may issue the tickets to the user on the preceding days.
vevuichoi.com.vn will send electronic service tickets to the user via email and/or their user account on the day the electronic ticket is issued. vevuichoi.com.vn is not responsible for the user not receiving the electronic ticket due to the user providing an incorrect email address. In case the user does not receive the service ticket, they should check their antivirus and spam programs to see if these programs are preventing the receipt of the service ticket or contact vevuichoi.com.vn.
VII. CANCELLING SERVICE TICKETS AND OTHER SERVICES
The user agrees that agencies/organizations/travel companies may cancel the service tickets after they have been issued for certain subjective reasons from the agencies/organizations/travel companies or for reasons of Force Majeure. Traditional agencies/organizations/travel companies are responsible for this cancellation. In the event that vevuichoi.com.vn receives information about the cancellation from the agencies/organizations/travel companies, it will immediately inform the user along with the proposed solutions from the agencies/organizations/travel companies.
If the traditional agencies/organizations/travel companies have cancellation conditions in their pricing table, the user has the right to cancel the tickets according to those conditions.
In the case of ticket cancellation, the service fees paid by the user to vevuichoi.com.vn will not be refunded.
To cancel a ticket, the user should contact vevuichoi.com.vn by phone or email.
VIII. EXCHANGING SERVICE TICKETS AND OTHER SERVICES
The user agrees that traditional agencies/organizations/travel companies may change the parameters of the service tickets (for example: change the departure time) after the service tickets have been issued for certain subjective reasons from the agencies/organizations/travel companies or for reasons of Force Majeure. Traditional agencies/organizations/travel companies are responsible for this change. In the event that vevuichoi.com.vn receives information about the change from the agencies/organizations/travel companies, it will immediately inform the user along with the proposed solutions from the agencies/organizations/travel companies.
IX. PROTECTING PERSONAL INFORMATION
vevuichoi.com.vn is responsible for managing users’ personal data.
vevuichoi.com.vn commits that users’ personal data will be used for the following purposes:
- To facilitate TICKET BOOKINGS, and to mediate the signing of contracts for purchasing service tickets and entertainment tickets according to service purchase contracts;
- To provide electronic services;
- To ensure communication between the user and vevuichoi.com.vn.
Users have the right to access the personal data they have provided to edit or request to stop the processing of this data.
Providing personal data is voluntary, but necessary to achieve the aforementioned purposes.
vevuichoi.com.vn commits that the processing of users’ personal data complies with the laws of Vietnam and that vevuichoi.com.vn will use necessary technical solutions to ensure that personal information is not accessed unlawfully.
vevuichoi.com.vn affirms that it does not process personal information that users provide to payment systems.
Users can make any changes to their personal information by sending a request email, including the details that need to be changed, to vevuichoi.com.vn at: booking.thienduongphuquoc@gmail.com.
X. COMPLAINTS
Users have the right to complain about the services provided by vevuichoi.com.vn.
The content of a user’s complaint must include:
- The reason for the complaint;
- User information, including contact information, and the complaint must bear the signature of the user.
vevuichoi.com.vn will verify and respond to complaints within 30 days from the date of receiving the complaint.
If the complaint dossier does not meet the requirements mentioned in item 2, an authorized representative of vevuichoi.com.vn will immediately notify the user and guide the user to complete the complaint dossier. vevuichoi.com.vn will only verify and respond to complaints once the user has completed the complaint dossier in accordance with the requirements in item 2.
Complaints may be submitted in written form or via email to: booking.thienduongphuquoc@gmail.com.
XI. NEWSLETTER
The vevuichoi.com.vn newsletter (Newsletter) is a service aimed at providing users with commercial information via email. This newsletter will be sent to users upon their request and when the users agree to receive newsletters.
To receive the Newsletter, users need to:
- Send a request and provide an active email address using the form available on the website www.vevuichoi.com.vn and agree to receive the Newsletter;
- Have an operational email address.
Users can refuse to continue receiving the Newsletter at any time by using the link in the footer of the newsletters or by sending a notification to opt-out of receiving the Newsletter to vevuichoi.com.vn. vevuichoi.com.vn will confirm the user’s opt-out of receiving the Newsletter by sending a notification to the user’s email.
XII. FINAL PROVISIONS
The documents accompanying this text are an integral part of this text.
All disputes arising will be resolved at the Courts of the Socialist Republic of Vietnam, and the court’s decision is final and binding on both parties.
The Terms of Use are published on the website www.vevuichoi.com.vn.